Avtron Industrial Automation, Inc. Support Library
TIER 1: FREE Data: ADDAPT FAQ's

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INSTALLATION

UPDATING VERSION

AFTER UPDATE & INSTALLATION

USER LOG ON

HELP PROGRAM

PRINTING

AUTO CONFIGURE

CRASH or
LOCKED UP

CALIBRATION CONFIGURATION

FILE

• Installation FAQ's  Click to reveal questions.
  • Click on question to reveal answers. (Re-clicking an item will collapse it.)
  • Can ADDAPT 2000 be installed on Windows NT 4.0?
    • Yes, and if your intention is to use just the serial link there should be no problems if you install mdac_typ (2.5) prior to installing ADDAPT 2000. For ethernet installations it is recommended that you apply service pack 6 or higher before installing ADDAPT 2000. For information on service packs see http://www.microsoft.com/downloads/search.asp.
  • During Installation I received a message that a dll did not register. What do I do?
    • The ADDAPT 2000 Installation uses regsvr32.exe which should be in your workstation’s system directory. At a command prompt you can run regsvr32 with the file(s) not registered as parameters. If regsvr32 is run against a registered dll, no harm is done. The following is a list of files in the ADDAPT directory which need to be registered:
      AddaptAPI.dll
      SelectionSection.dll
      Maintenance.dll
      SignalAnalyzerSetup.dll
      LegendButton.ocx
      Dao360.dll
  • During Installation I received a message that addaptapi.dll did not register. What do I do?
    • RegisterComServer.exe (found in the addapt directory) registers all of the following:
      AddaptAPI.dll
      SelectionSection.dll
      Maintenance.dll
      SignalAnalyzerSetup.dll
      If the error message repeats after running RegisterComServer, call Avtron Field Service for assistance.
  • My new installation disk for ADDAPT 98 V14 will not install on my Windows 2000 system. What can I do?
    • That is correct. ADDAPT 98 will not install on Windows 2000. You must purchase the newer ADDAPT 2000. You will be pleased to know that ADDAPT 2000 does support ethernet now and that can enhance your workstation to drive performance. Any ethernet card should work fine. It is suggested that a 100 MHz card be chosen if your network will support 100 MHz.

• Updating Version FAQ's  Click to reveal questions.
  • Click on question to reveal answers. (Re-clicking an item will collapse it.)
  • I am trying to update from ADDAPT 98 V16 to ADDAPT 2000 V10 and I receive an error message saying ADDAPT is running. What should I do?
    • This message occurs when the ADDAPT Installer (*.msi) is corrupt or has been deleted. First try to uninstall any ADDAPT versions listed in the Control Panel -> Add/Remove Program and then attempt to re-install ADDAPT. If that fails and you have Tweak UI (Control Panel), use the Add/Remove Tab and attempt to remove ADDAPT and re-install. If ADDAPT still refuses to install, call Avtron Field Service.
      Attempting to correct the problem can be very hazardous to your workstation. However, it can be corrected by using regedit. Launch regedit.exe and find the two keys under a key named Installer, that is 32 hex numerals long, and delete both keys. Find the mentioned key by searching for ADDAPT 2000.

• After Update and Installation FAQ's  Click to reveal questions.
  • Click on question to reveal answers. (Re-clicking an item will collapse it.)
  • One of my old favorite programs stopped working after installing ADDAPT 2000. The error message I received calls out a runtime library as the culprit.  How can I fix it?
    • Contact the producer of your favorite program for an update. Microsoft has acknowledged compatibility problems with Msvcrt.dll and Msvccirt.dll. These dll's may be updated during installation. As of 06/01/2003, ADDAPT 2000 has been tested with all the later versions of these runtime dll's.
  • One of my old favorite programs stopped working after installing ADDAPT 2000. How can I fix it?
    • ADDAPT relies on Microsoft’s mdac_typ (you are required to run this program for NT and some 98 installations) program to install the latest Active X components. If an older program stops working properly, you should contact the producer of the program for an update. The registered Microsoft components that ADDAPT uses are as follows:
      Msvbvm60.dll
      Ole32.dll
      OleAut32.dll
      OlePro32.dll
      MFC42.dll
      ComDlg32.ocx
      Atl.dll
      OleAut32.dll
  • I installed ADDAPT 2000 V10 on my WinNT system and the Start -> Program -> ADDAPT 2000 shortcut does not work. How do I setup the shortcut?
    • To correct this problem, go to the Start -> Settings -> Taskbar and click on the Start Menu Programs Tab. Click on the Add button and browse to the ADDAPT directory and select addapt.exe.
  • I just installed ADDAPT 98 Version 10 on my Windows 98 workstation and I receive “cannot create addin create object,”  when I attempt to open a known good Cal/cfg (.add) file. How do I correct this?
    • An ADDAPT Dll was registered out of sequence and failed. Close ADDAPT if it is running. Go to a command prompt and change the directory to Program files/Avtron Manufacturing/Addapt. Type regsvr32 maintenance.dll. You should be presented with an indication that this operation succeeded. Alternately, in Windows, go to the ADDAPT directory and double-click registercomserver.exe. Start ADDAPT.
  • I just updated to Version 11 on my Windows 98 workstation and ADDAPT does not work. What happened?
    • An ADDAPT Dll was probably in memory when you updated. Closing ADDAPT does not guarantee memory will be immediately flushed. If in the ADDAPT directory you find mainte~1.dll and addapt~1.dll, rename them to maintenance.dll and addaptapi.dll.
  • I just installed ADDAPT Version 11 on my Windows 98 workstation and it does not communicate with my drives. I am using an 802.4 token bus LAN. How do I correct this?
    • There have been instances of the ADDAPT installation program not recognizing Windows 98 and not extracting the Add8024.vxd file. Verify that this file is in your Windows/System directory. If it is not, you can extract it from the ADDAPTV2000V111.cab using WinZip.
  • I updated to latest Windows 2000 and my realtime screens will not come up. Also every time I set the path in the Option Dialog it comes up blank? What do I do to correct this?
    • Verify that the Microsoft Visual Basic Registry Key exists. It is HKEY_CURRENT_USER ->Software->VB and VBA Program Settings->Avtron Manufacturing->ADDAPT->Realtime Directory. Create this key if necessary. Verify that this key has the following path: c:\Program Files\Avtron Manufacturing\ADDAPT\Realtime Screens.
  • I installed ADDAPT 2000 V12 on my Windows 98 machine and when I start my workstation, it tells me to re-install. How do I fix this?
    • The installation program failed to recognize that your workstation has a Windows 98 operating system. If you are capable of editing the registry, follow the instructions below. Otherwise contact Avtron Field Service for assistance.
      Using regedit transcend to HKEY_LOCAL_MACHINE/Software/Avtron Manufacturing/ADDAPT/Parameters. With Parameters highlighted select Edit->New->DWORD Value and add OS. Then select Edit->Modify and change Value data to 1. Restart ADDAPT.

• User Log On FAQ's  Click to reveal questions.
  • Click on question to reveal answers. (Re-clicking an item will collapse it.)
  • ADDAPT 2000 does not work on Windows 2000 when I am logged on as a User. How do I get it to work?
    • While logged onto Windows 2000 as a User, open the ADDAPT shortcut and check the Run as different user box.
      When you click the shortcut, you will be prompted to enter a user name and password. Of course the user name must be one that has administrator privileges.
  • ADDAPT 2000 does not work on Windows 2000 when I am logged on as a Power User. How do I get it to work?
    • While logged onto Windows 2000 as an Administrator, open System32/regedt32.exe. Go to HKEY_LOCAL_MACHINE/SOFTWARE/Avtron Manufacturing. Highlight Add32Server, Last User, Security and Parameters one at a time and select the Security->Permissions pull-down menu and add Full-Control to all of the keys for each User that runs ADDAPT.
      Verify that all sub-keys under Avtron are at Full-Control for the intended User.
      Using the Advanced->View/Edit buttons for each key, insure the following check boxes are checked:
      Query Value, Set Value, and Create Subkeys.

• Help Programs FAQ's  Click to reveal questions.
  • Click on question to reveal answers. (Re-clicking an item will collapse it.)
  • I hit the help button and it asked me to find the help program. Where is it?
    • Just browse to the ADDAPT directory and click OK. ADDAPT will remember where to go from then on.

• Printing FAQ's  Click to reveal questions.
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  • My print outs are so small that I cannot read them. What can I do?
    • ADDAPT 2000 attempts to print with Courier, 10pt fonts. This font is usually available. You can use the Control Panel to verify its existence. Your problem may be that your printer device driver is set to 600 dpi. Change the resolution to 300 dpi. If that does not work, change the printer device driver to a driver that only supports 300 dpi. On Windows 2000 workstations you can print to the Generic Text Only printer device driver and then print the resultant file. Use Add Printers from the Control Panel and find “Generic” in the “Manufacturers” list. On NT 4.0 and Windows 98 printing to Generic Text does not always work well.
      If this solution does not work, request an upgrade service pack for ADDAPT. The latest upgrade contains three selectable font sizes for printing. Additionally, a file can be saved as a .csv file and then imported into common spreadsheets and editors. At that point you can enhance the page formatting and print the file.
  • When I use Print to CSV, my font selection does not seem to work. How can I print in the font I want?
    • When Print to CSV is selected, the resulting file is saved with your current system fonts, not the selection from the print dialog. You can change these fonts by changing the settings of the Active Desktop. Right click on your desktop and select Active Desktop, Customize My Desktop, Settings.
  • I am unhappy with the Calibration and Configuration Printouts. Is there anything I can do to enhance them?
    • Use the Print to CSV Option. The resulting file can be imported into Excel, WordPad, or Word. After importing you can format and print the file with the options of your choice.

• Auto Configuration FAQ's  Click to reveal questions.
  • Click on question to reveal answers. (Re-clicking an item will collapse it.)
  • I tried to Auto Configure with the serial com port and I got the following: No Drivers Found! Verify Tools->Options Drivers are enabled. Why is this?
    • If you received the above error message immediately and not seconds after trying to Auto Configure, something is claiming your serial port. RS Linx, scanner software, modems, etc., are all candidates. Conversely, if the error response was presented after a couple seconds, the hardware from your workstation to the drive is the likely source of your problem.
  • I used Auto Configure with the serial com port selected and everything seemed to work properly. I then tried to upload a drive and ADDAPT locked up. What is causing this and what should I do?
    • Something is claiming your serial port in response to its activity. UPS, PLC, scanner, modem, and serial mouse software, are all candidates. First, check the Resource tab in your Device Manager and verify that it indicates "No conflicts." If there is a conflict, determine if you can disable the offending software or cause it to point to another com port. You may have to uninstall the software if you do not have a free com port. Note that a special Service which claims a serial com port is used by some commercial applications. Services can be disabled via the Services applet. The product manual of the offending software should be of assistance.
      If you do not know how to find the Device Manager or Service applet (they are OS specific), use the OS Help to locate them. You can click on an empty part of your Desktop and press F1 to invoke the OS Help.

• Crashed or Locked Up FAQ's  Click to reveal questions.
  • Click on question to reveal answers. (Re-clicking an item will collapse it.)
  • I tried to compare my Cal/Cfg File with Defaults using the File Compare Utility, and that caused  ADDAPT to crash. What could be the problem?
    • If you named the Cal/Cfg File with an excessive number of characters you will experience the problem described. File names should be created with less than thirty-two characters (including the ext).
  • I used Auto Configure with the serial com port selected and everything seemed to work properly. I then tried to upload a drive and ADDAPT locked up. What is causing this and what should I do?
    • Something is claiming your serial port in response to its activity. UPS, PLC, scanner, modem, and serial mouse software, are all candidates. First, check the Resource tab in your Device Manager and verify that it indicates "No conflicts." If there is a conflict, determine if you can disable the offending software or cause it to point to another com port. You may have to uninstall the software if you do not have a free com port. Note that a special Service which claims a serial com port is used by some commercial applications. Services can be disabled via the Services applet. The product manual of the offending software should be of assistance.
      If you do not know how to find the Device Manager or Service applet (they are OS specific), use the OS Help to locate them. You can click on an empty part of your Desktop and press F1 to invoke the OS Help.

• Calibration/Configuration FAQ's  Click to reveal questions.
  • Click on question to reveal answers. (Re-clicking an item will collapse it.)
  • I am unhappy with the Calibration and Configuration Printouts. Is there anything I can do to enhance them?
    • Use the Print to CSV Option. The resulting file can be imported into Excel, WordPad, or Word. After importing you can format and print the file with the options of your choice.
  • I just installed ADDAPT 98 Version 10 on my Windows 98 workstation and I receive “cannot create addin create object,”  when I attempt to open a known good Cal/cfg (.add) file. How do I correct this?
    • An ADDAPT Dll was registered out of sequence and failed. Close ADDAPT if it is running. Go to a command prompt and change the directory to Program files/Avtron Manufacturing/Addapt. Type regsvr32 maintenance.dll. You should be presented with an indication that this operation succeeded. Alternately, in Windows, go to the ADDAPT directory and double-click registercomserver.exe. Start ADDAPT.
  • I tried to compare my Cal/Cfg File with Defaults using the File Compare Utility, and that caused  ADDAPT to crash. What could be the problem?
    • If you named the Cal/Cfg File with an excessive number of characters you will experience the problem described. File names should be created with less than thirty-two characters (including the ext).

• File FAQ's  Click to reveal questions.
  • Click on question to reveal answers. (Re-clicking an item will collapse it.)
  • I received a message that my template file was corrupt or missing. What can I do?
    • This message occurs when Tools ->ADDAPT Maintenance is selected and you try to open calibration file (.add) and the appropriate .tem was not found in the directory declared by Tools -> Options -> Template Files (usually program files/avtron manufacturing/ addapt/template). Copy the correct .tem file to that directory. If you need to create this file from old files, copy the DOS templates to the directory declared by Tools -> Options -> Template DOS Files.  Erase any corrupted .tem files (1K in size) found in the Template Files directory. Then run File -> DOS Conversion Utility.
  • I cannot get my DOS files to convert. What can I do?
    • Copy your DOS templates to the directory declared by Tools -> Options -> Template DOS Files. Erase any corrupted .tem files (1K in size) found in the Template Files directory. Insure that your DOS template files are not read-only. Then run File -> DOS Conversion Utility as described in the User’s Manual.