ADMS (Advanced Diagnostic Modem Support)

This service and speed of computer operation is very nearly the same as if the service engineer was sitting in your plant. The service provides near immediate response to drive and/or system problems. No waiting for a service engineer to drive or fly to your plant. Customers who have this service find that just one single use can pay for the entire yearly contract and then some! Typical time to diagnose and pinpoint a problem has been around 1 hour. This means the problem was likely solved even quicker than a “local” engineer/technician would have been able to do so. What is your cost of downtime and loss production per hour?

THREE LEVELS OF SERVICE:

BASIC contract provides ADMS service/support, Mon-Fri, 8AM-5PM EST.

• This level is good for plants that are fairly self sufficient and would just like an occasional “tweak” or expert opinion regarding their systems operation.
• Good for troubleshooting intermittent problems. This is true, since it is fact that a problem will not happen when someone is on-site trying to observe the problem.
• Good when machine has important performance requirements, but is not production critical.

BASIC PLUS contract provides ADMS service/support on a 24/7/365 basis.

• This is a good program for a machine that is mission critical to the plant.
• Avtron offers a quick login connection, generally with in 1 hour of the initial customer contact/call. This can often be quicker than a “local” service engineer might be able to drive into the plant

PREMIUM contract provides ADMS service/support on a 24/7/365 basis.

• This is the best program for a machine that is mission critical to the plant.
• Avtron guarantees a login connection with-in 1 hour of the initial customer contact/call. This can often be quicker than a “local” service engineer might be able to drive into the plant.
• Best for machines that have a high cost of downtime. An hour or two of saved downtime will more than pay for an entire year’s contract

 Read: * ADMS in the Real World

Avtron service offers both Predictive and Preventive Maintenance agreements. Both programs are typically set up or scheduled to happen at least twice a year. The Predictive program creates a baseline of machine operation so that operating conditions can be trended and problems found before they occur. The predictive program is non evasive to production, an in fact requires production to be occurring. Predictive contracts are set to give Avtron flexibility in the dates for on-site work to be done, this flexibility is passed on to the customer has a lower price than if the same work were done using per diem pricing.
Studies also indicate that properly implemented PdM program will reduce maintenance costs.

Maintenance Cost per installed Hp/year
Reactive Maintenance $16/Hp/Yr
Preventive Maintenance $12/Hp/Yr
Predictive Maintenance $ 8/Hp/Yr
cost data - Penn State

Custom Preventive Maintenance

We will include the standard PM items as well as any specialty items particular to an installation.  (e.g. this could include cable replacement for highly corrosive environments.). We will help you anticipate problem situations before they cause costly downtime. Typical PM interval is 2 site visits per year.

Standard Preventative Maintenance

We will perform predetermined services on each drive, Programmable Logic Controller (PLC), and Operator Interface Terminal (OIT) in your system. Includes assessment of your spare parts situation and spares testing where possible.

Predictive Maintenance (PdM) – Support Contract

Document good performance so you can later compare when problems are suspected. Includes creating baseline data and performance recordings. Later recordings will be compared to your baseline to predict mechanical failures based on increased current draw or speed variations or identify drive-tuning changes. These are invaluable in case you replace a drive and need to re-tune to meet performance objectives. Documented studies report that a good PdM program costs less than a PM program, thereby saving money and increasing production.