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Support and Service
Field Service
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Training
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Support Library (FREE -
Tier 1)
Support Library Login (Tier 2 & Tier
3)
I Have an Emergency!
CONTACT US
Phone:
(216) 642-1230
Fax:
(216) 642-6037
E-Mail:
Service
OR
Customer Help Desk
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Support: I Have an Emergency!
| Avtrons office is open 8:00
- 5:00 PM EST, Monday thru Friday. If you have
an emergency you can call our main office phone number at 216-642-1230
or the 24/7 number, 216-641-8317 and ask the receptionist if you could
speak with the Service Manager. Discussions with the Service Manager
will involve making an initial assessment of the situation and then plan
and take appropriate action We understand the cost of downtime and have
service department that will help return your machine to operations as
soon as possible.
The following is available during and after
business hours.
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24 Hour Emergency
Service: 216-641-8317 |
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My emergency is specific to
Encoders
only. |
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After Hours Phone Support |
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Troubleshooting assistance service is free to
all customers that have any Avtron Drive system in their mill that is still
under warranty. Once out of warranty, there is a very minimal charge for
this yearly contract. |
| Emergency
Dispatch of Service Engineer |
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The engineer on call has the authority to
dispatch a service engineer to your site. This is available 24/7/365. Our
service department understands that down time is critical and it is
important to have a machine back in operation quickly. It is also understood
that getting a purchase order at 2 AM is not possible, however in order to
dispatch an engineer; the name, title, and phone number of the person who
will issue the purchase order is required. |
| Emergency
Purchase/Shipment of Parts |
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The engineer on
call has the authority to obtain parts from our warehouse and ship them to
your site. This is available 24/7/365. It is also understood that getting a
purchase order on a weekend may not possible, however in order to ship
parts; the name, title, and phone number of the person who will issue the
purchase order is required. Avtron strongly recommends that customers stock
critical spares on site.
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| Troubleshooting
via Remote Computer |
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Avtron offers a
program where Avtron engineers can remotely troubleshoot your system. The
program is called ADMS (Advanced Diagnostic Modem Support) and is available
on a yearly contract basis. If you have an ADMS contract and need help, a
simple call to the telephone number above will start the process.
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| Availability |
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Emergency Services are available for the
following types of systems, drives, encoder, and monitoring
products.
- Drives - DC drives, AC drives,
PDC-6 systems, PDC-5 systems, MG sets, etc.
- Encoders - All models, obsolete
replacements, competitor replacements
- Counters - Footage Counters, K936, K934,
small counter products line
- Speed/Draw - K885, K880, Video
Master, Performance View (TM),
Displays
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Performance View
(TM) is a trademark of Avtron Industrial Automation, Inc. |
